FAQ
FAQ
Q.Why is the cake cut after ordering?
At Herbs, we want our products to be enjoyed in a fresher state, so we cut each product one by one after receiving your order to prevent deterioration such as drying that starts from the cut side.
Q. Is there a limit to the number of staff who can cut the cake?
Cake cutting is carried out only by experienced staff, and the cake will be divided into a predetermined number of equal cuts.
We want you to enjoy the freshness of handmade deliciousness, so we cut each piece one by one after receiving your order.
There may be slight differences due to manual work.
Q.Why are some cakes wrapped in silver paper from the beginning?
In order to protect the type and condition of the cake, we may decide that it is better to wrap it in silver paper.
Q. Is it smaller than before?
Since our founding, we have expanded to a size 8 hole per hole.
Previously, one hole was divided into 12 cuts, 11 cuts, and 10 cuts, depending on the item, but now we offer all 10 cuts.
We sometimes hear that the size is smaller than before, but the number of cuts has been unified to 1/10, and it is not only larger.
We have increased the capacity for fruit and cream and increased the height, and the height of the cake box itself has also increased by more than 2 cm.
Please rest assured that Herbs will not reduce the standard size of the cake.
Q. Is it safe for pregnant women and children to eat cakes containing Western liquor?
Herbs cakes are based on the concept of cakes for adults.
We use plenty of high-quality Western alcoholic beverages.
For this reason, many cakes have a strong flavor of Western liquor, and are characterized by their rich taste and deep aroma.
On the price card at the store, wine glasses are marked 1 to 4 based on the amount of Western alcohol used and the strength of the drink.
Some products use it only for flavoring, but if you are concerned, please refrain from using it and enjoy cakes that do not use Western liquor.
For cakes that are not used, it is written on the price card that Alcohol Free.
Q.Please tell me the calorie content of the product.
At Herbs, we have been making cakes based on the concept of ``a cake that fills your heart with just one bite.''
We are unable to provide accurate information at all times due to the pursuit of better products and the raw materials are changing daily.We also want our customers to truly enjoy the taste of our cakes, so we are currently disclosing product calories. not here.
Q.Please tell me where the main raw materials are produced.
At Herbs, we only purchase all ingredients through JA that meet national standards approved by the Ministry of Health, Labor and Welfare, and we only provide products that can be consumed with peace of mind.
Flour: foreign (North America, Canada, USA) and domestic flour.
Eggs: Made in Japan, processed in Aichi Prefecture. *There is a possibility of import depending on the raw material situation.
Sugar: Foreign (Thailand, South Africa, Philippines, Australia, Brazil, Guatemala, America) and domestic (Okinawa, Kagoshima, Hokkaido) sugar is processed in each region of Japan (Aichi, Osaka, Chiba).
Fresh cream...Made in Japan (Hokkaido, etc.) and processed domestically (Hokkaido, Saitama).
Milk: Domestic (Hokkaido, etc.) milk is processed in various parts of the country.
Butter: Made domestically (mainly from Hokkaido, north of the Tokai region) and processed domestically (Hokkaido).
Cheese...Produced in foreign countries (Australia, America, France) and processed in foreign countries (Australia, America).
When it comes to fresh foods such as fruits and vegetables, we carefully select the ingredients every day.
We are unable to tell you the origin as it is difficult to identify.
Q.Please tell me about allergy information.
We handle some products that contain specific raw materials.
Please check the price card at the store or click on the cake image on the monthly cake page.
Q. Which cakes use nuts?
Some products use walnuts, almonds, peanuts, and cashew nuts.
At our store, we take great care to prevent secondary contamination of allergens, but since all products are manufactured in the same factory, there is a possibility that these substances may adhere to or contaminate products other than those in question. there is. Please be especially careful if your symptoms are severe.
Q.Why are there so many products out of stock?
We don't freeze our cakes, we make them all by hand and deliver them fresh to our stores. Therefore, production quantities are limited and some products may be out of stock.
Also, since the time it takes to finish items varies depending on the item, it may not be delivered to the store even when the store is open.
We apologize for any inconvenience this may cause.
Q.About placing the wrong product.
Our staff also checks to make sure there are no mistakes.
Before handing over the product, we ask the customer to check the contents of the box for any mistakes.
We apologize for the inconvenience, but we ask for your cooperation so that we do not cause any inconvenience to our customers after they have taken it home.
Q.Please tell me about product returns and exchanges.
Unfortunately, due to the nature of food products, we cannot accept returns or exchanges.
Q.What should I do if there is a foreign object inside?
If you have any concerns about the product, please keep the product and receipt, and contact us by the day after purchase, including the date and time of purchase, store name, etc. Please contact us for more details.
Q.When I brought it home, the cake was falling apart.
In pursuit of deliciousness, we manufacture our products without adding any additives to maintain their retention and make them extremely soft.
The shape may collapse while you carry it around, but there is no problem with the quality.
If you take it home, please be sure to chill it in the refrigerator for at least 30 minutes before eating.
<Especially soft cut cake>
Royal milk tea cake/Apple mango cake/Blueberry cheese tart/Orange mousse tart/Lemon yogurt cake/Berry berry cake
Regarding whole cakes, not only the cakes mentioned above, they are very easy to crumble due to vibration etc.
Please be sure to store it in the refrigerator when you take it home.
Q.When is the cake delivered?
We apologize for the inconvenience, but as all products are handmade and delivery times may vary depending on weather and traffic conditions, we are unable to provide exact delivery times.
Also, delivery time varies depending on the cake.