CONTACT

Thank you for using Herbs Antico Cafe Al Abyss.
For products, stores, online reservations, recruitment, public relations, etc.
For inquiries regarding
At the customer consultation room
We accept.

FAQ

We have listed frequently asked questions from customers regarding other herbs.
FAQ Frequently asked questions Please check.

We are posting frequently asked questions from customers regarding Antico Cafe Al Abyss.
FAQ Frequently asked questions Please check.

Request to customers

Although we always pay close attention to raw materials and quality control,
If you have any concerns about the product, please keep the product and receipt.
We apologize for the inconvenience, but please contact us by the day after your purchase, including the date and time of purchase, store name, etc.

       

Depending on the content of your inquiry, it may take some time to respond.
In addition, regarding the year-end and New Year holidays and long holidays, we will respond on the next business day or later.
Please contact the store where you purchased the item.

■Please note that we cannot accept returns or exchanges due to customer's convenience.

■We use plenty of fresh fruit and fresh cream, so please enjoy it today.

■We handle some products that contain specific raw materials. Please check the menu page or online reservation for product allergy information.

■Banana etc. may turn black, but this is a natural phenomenon that occurs because we refrain from using additives, so there is no problem with quality.

■Cake cutting is performed only by experienced staff, and the size of the cut is divided into 10 equal parts to ensure satisfaction with each product.
After receiving your order, we want you to enjoy the handmade deliciousness in its freshest state.
Each piece is cut one by one. Please note that there may be slight differences due to manual work.

■At Herbs, in pursuit of deliciousness, we reduce the amount of additives used to maintain retention, making our products extremely soft.
I am finishing it. The product may lose its shape while being carried around, but this does not affect the quality.
If you take it home, please be sure to chill it in the refrigerator for at least 30 minutes before eating.
<Especially soft cut cake>
Royal milk tea cake/Apple mango cake/Blueberry cheese tart/
Orange mousse tart/lemon yogurt cake/berry berry cake

■Whole cakes, not just the ones mentioned above, are very prone to falling apart due to vibrations when carrying them around.
Please be sure to store it in the refrigerator when you take it home.

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Contact by telephone

Free dial:0120-427-276

(Reception hours 10:00-18:00)

Year-end and New Year holidays, long vacations, etc.
You may be required to take a day off.

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Contact by Email

Contact Form

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Please allow emails from "info@harbs.co.jp".